What is customer care?

Support and customer care is about helping you maximize your experience with our software and services, making them the perfect fit for your Affordable Care Act (ACA) Compliance and/or Microsoft Dynamics® GP Payroll needs.

We love solving a problem and knowing that at the end of the day, we did our best and made you happy.

It’s about you.

It’s about improving your life by improving your payroll experience.

 

 

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Some of our customer service options

Contact us if you’ve read the manual and have a few questions about how to apply your system setups with our products.

Schedule a 15-30 minute call with us to discuss how a field may impact the system.

For instance, perhaps you aren’t 100% sure what to enter in the calculation factor or maybe you picked the accrual or lump sum as the leave code type. We can go over each type and how it will interact with your specific setup requirements.

We offer assistance with product upgrades or installations.

We’ll help you find the right tables and fields for SmartList or Import.

Is there something you wish was in the software? Don’t hesitate to contact us. We love to hear new ideas and see if we can put them in a future release or, in some cases, create a new product.

How to reach us

As your software partner, we are available if you have questions or need assistance.

Please contact our product experts by email, available M-F, 8 AM – 5 PM Central.

Email support@integrity-data.com 

Lori Batchelder (ACA Specialist, Scheduler)
Mike Morris (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Gary Schmidt (ACA Specialist)
Keith Schmidt (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Nolan Sinclair (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Casey Wittenmyer (ACA Specialist)

Not receiving our newsletters? Email Lindy to get on the list!

“I can’t thank you guys enough for all the help on these reports! You all have wonderful customer service and it’s so nice to have contact right away.”

Lindsay Read, Human Resources, Sasnak Management

I would like to take a moment to recognize an outstanding team that you have at Integrity Data. I have worked closely with the Support Team, who were outstanding in their help and quick response whenever help was needed (and that was a lot especially after I picked up the process in the middle). I deeply appreciate their wonderful customer service and knowledge that eased the process and released a lot of stress dealing with a new process and knowing that an immediate help is just an email or even a phone call away. Thank you so much for having such an awesome team!

Nevine Youssef, Accounting and Finance Manager, Care Advantage

“As always, thanks for your time. It was a pleasure to work with you and all of your partners in crime. Thank you Integrity Data; you’ve become one of our ‘partners,’ you’ve helped us immensely with these burdensome tasks; we look forward to working with you in 2016 and beyond.”

Matt Sparhawk, Payroll, Sparkhawk Trucking

“Your support team is exceptional. Keep up the great work, everyone.”

Jim Soltau, Senior Vice President, PICO Enterprises, Inc.

ACA Blogs

ACA Repeal and Replace – What now?

May 16th, 2017|0 Comments

A Long Road Full of Roadblocks The past few weeks have brought the Affordable Care Act (ACA) to the forefront of the political stage yet again. After a significant battle among House Republicans, the House of [...]

Affordable Care Act (ACA) Repeal and Replace Efforts – Where are we at? What are Employers to do?

April 27th, 2017|0 Comments

Efforts to repeal and replace the Affordable Care Act (ACA) – also known as Obamacare - have created quite a few shake-ups and discussions these past few months, culminating in the first “real” replacement legislation, [...]

ACA Penalties Are Coming

April 21st, 2017|0 Comments

The political climate what it is, many employers have been holding out hope for penalty relief for not offering coverage, not offering affordable coverage and for not filing the necessary ACA forms with the IRS. [...]

HR & Payroll Blogs

Another Payroll Mistake? Fix it Fast with These 2 Payroll Processing Solutions

May 9th, 2017|0 Comments

Making and correcting mistakes after processing payroll is often a frustrating, time-consuming process for your payroll team. It happens, probably more often than you’d prefer. Correcting these mistakes doesn’t have to be such a nightmare. [...]

Achieve Productivity Goals This Year With Modern Technology

February 21st, 2017|0 Comments

Improving productivity is a common goal for many business leaders; however, it’s often focused on manufacturing operations, distribution activities and customer-facing processes. The payroll department shouldn’t be overlooked. Processing payroll can be a time-consuming, challenging [...]

Thank you for making Dynamics Summit 2016 a success!

October 27th, 2016|0 Comments

Dynamics Summit 2016 was a success and it was a pleasure to see all of you in Tampa. The customer appreciation party was a great experience. If you weren't there, be sure to email Lindy [...]