Support Policy for ID GP Versions

Our support policy aligns with Microsoft’s Modern Lifecycle Policy, specifically for Dynamics GP 2018. who do not meet the eligibility criteria will be deemed ineligible and will not receive the benefits outlined in this policy.

Eligibility

To qualify for the support policy benefits, customers must have an active Integrity Data GP subscription, or a current maintenance plan are eligible.

Definition

A “Current Version” is defined as the last three Microsoft releases of Dynamics GP 2018, typically released in June, October, and December each year.

Benefits

• Installs:
  • Installations will be provided at no cost for customers using current versions. For all other releases, an additional fee will apply.

•  Product Enhancements:
  • New features and defect fixes are applied only to the most recent release. For updates to prior releases, an additional fee may be required.

• General Support:
  • Support is available for product issues and troubleshooting across all versions based on their support tier.
  • Partners contacting support on behalf of a customer will be subject to the same support benefit as that customer.
  • Partners seeking information not related to a specific customer may be charged for the service.
• Implementation Support:
  • Customers and Partners have access to our resource center 24/7. Additional support for implementation can be requested as a charged service.
• Consulting and Training Services:
  • Customers and Partners have access to our resource center 24/7. Additional consulting and training services can be requested as a charged service.

Reference Understand the Lifecycle Policies – Dynamics GP | Microsoft Learn

Questions / Resources
If you have questions or comments please email support@integrity-data.com.

Last Review: 3/14/2025