Employee E-Mail Suite Errors When Emailing an Earnings Statement and/or a W-2

Employee E-Mail Suite Errors When Emailing an Earnings Statement and/or a W-2

KB02-030

There has been an issue where Employee E-Mail Suite users are getting two errors for each employee to whom the user is attempting to email an earnings statement or W-2.

The two error messages are:

This issue was caused by the Fall Windows Creator Update patch (Windows 10 Build 1709). This patch appears to have corrupted the Adobe PDF print driver. The fix involves deleting and recreating this printer on the affected machine. Attached is a document that will step the user through this process. Users can verify their current version by going to Start > Run > Type “winver.exe” and Select OK. A window will open similar to the following:

If the user is on Version 1709 or later, this fix may apply.

This document will step you through the process.

 

Questions / Resources

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Last Review: 12/13/2017 – Revision: 1.0

Applies To:
Microsoft Dynamics GP 2015 R2
Microsoft Dynamics GP 2013 R2

2017-12-13T16:59:30+00:00December 13th, 2017|0 Comments

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