Employee E-Mail Suite

13 12, 2017

Employee E-Mail Suite Errors When Emailing an Earnings Statement and/or a W-2

2017-12-13T16:59:30-05:00December 13th, 2017||0 Comments

KB02-030 There has been an issue where Employee E-Mail Suite users are getting two errors for each employee to whom the user is attempting to email an earnings statement or W-2. The two error messages are: This issue was caused by the Fall Windows Creator Update patch (Windows 10 Build 1709). This patch appears to [...]

29 03, 2016

What are troubleshooting tips for Employee E-Mail Suite and Adobe Acrobat?

2017-01-08T13:23:25-05:00March 29th, 2016||0 Comments

KB02-029Adobe Acrobat Post Script FilesWhen you process the E-Mail Earnings Statements or E-Mail W-2 Statements but the error report never prints and a postscript PDF file is being created in the PDF file location but the system never converts the postscript file to the PDF file typically, this means there is an issue with the [...]

29 03, 2016

How do I manually turn on the Microsoft Outlook Add-in for Employee E-Mail Suite?

2017-01-08T13:23:25-05:00March 29th, 2016||0 Comments

KB02-028Microsoft outlook will sometimes disable an add-in automatically.  Typically, this is based on how long it takes for an add-in to load at start-up.  If the add-in takes a significant amount of time to load, Outlook will automatically disable it. This means that the add-in will have to be manually turned on. When this occurs, [...]

30 09, 2015

Employee Email Suite Setups considerations to improve processing speed

2017-01-08T13:23:25-05:00September 30th, 2015||0 Comments

KB02-027The PDF File Location is where Employee Email Suite does all the work to create PDF files.  There are a few considerations when selecting this location.1.)     The local drive is the fastest option to create the PDF Files.  It does not have to connect to the network.2.)     Network drive – if the local drive is [...]

10 06, 2015

Will an employee need to have Adobe Reader to open the e-mailed statements?

2017-01-08T13:23:26-05:00June 10th, 2015||0 Comments

KB02-010Yes, the employee will need to have Adobe Reader installed on their personal computer in order to open the earnings statement or W-2 statement. In the e-mail body you can manage notifying the employee that they would need Adobe Reader. You can also include a link to a website where the employee can download Adobe [...]

30 01, 2015

What version of Outlook is supported for Employee E-Mail Suite?

2017-07-14T09:53:56-05:00January 30th, 2015||0 Comments

KB02-025 Outlook 365 The recommended setup for sending with Office 365 is to select SMTP as the Email Method on the Email Suite Setup window within Microsoft Dynamics GP.  The Employee E-Mail Suite does not support an Outlook Addin for Outlook 365.  Although you might be able to install the Addin for Office 365 and [...]

15 01, 2015

Tips for Emailing W-2 Statements at Year-End

2017-01-08T13:23:26-05:00January 15th, 2015||0 Comments

KB02-024 Get some great tips and product review from Julie Jensen, of our Support Team, in just 30 minutes! These tips will ensure you have what you need for a smooth year-end transition. WATCH: Tips for Emailing W-2 Statements at Year-End   SLIDE DECK: Tips for Emailing W-2 Statements at Year-End   Last Review:       February 2, 2015 - [...]

24 11, 2014

How do I modify Integrity Data’s E-Mail W-2 Statements product from Tax year 2013 to Tax year 2014?

2017-01-08T13:23:28-05:00November 24th, 2014||0 Comments

KB002-022 This method can only be used when the Year is the only change as is the case in 2013 to 2014.  Keep in mind, if you are on Employee Email Suite version 12.0.10 or higher the system will prompt you when you send W-2 Statements that your report year is not correct if you [...]

24 11, 2014

Sample Employee E-Mail and PDF Consent Form

2018-12-28T15:21:22-05:00November 24th, 2014||0 Comments

KB02-021 Sample E-Mail The following e-mail is an example only and uses the disclosure requirements set forth in IRS Publication 15a and Treasury Regulations Sub Chapter  C. Sec 31.6051-1(j). Email Subject:  IMPORTANT TAX RETURN DOCUMENT AVAILABLE Email Body: Fabrikam is pleased to offer W-2 statements via e-mail this year instead of the traditional paper copy! [...]