Support and Customer Care

Support and Customer Care 2018-05-18T12:47:41+00:00

What is customer care?

Support and customer care is about helping you maximize your experience with our software and services, making them the perfect fit for your Affordable Care Act (ACA) Compliance and/or Microsoft Dynamics® GP Payroll needs.

We love solving a problem and knowing that at the end of the day, we did our best and made you happy.

It’s about you.

It’s about improving your life by improving your payroll experience.

 

 

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Some of our customer service options

Contact us if you’ve read the manual and have a few questions about how to apply your system setups with our products.

Schedule a 15-30 minute call with us to discuss how a field may impact the system.

For instance, perhaps you aren’t 100% sure what to enter in the calculation factor or maybe you picked the accrual or lump sum as the leave code type. We can go over each type and how it will interact with your specific setup requirements.

We offer assistance with product upgrades or installations.

We’ll help you find the right tables and fields for SmartList or Import.

Is there something you wish was in the software? Don’t hesitate to contact us. We love to hear new ideas and see if we can put them in a future release or, in some cases, create a new product.

How to reach us

As your software partner, we are available if you have questions or need assistance.

Please contact our product experts by email, available M-F, 8 AM – 5 PM Central.

Email support@integrity-data.com 

Lori Batchelder (ACA Specialist, Scheduler)
Mike Morris (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Gary Schmidt (ACA Specialist)
Keith Schmidt (ACA, Microsoft Dynamics GP HR and Payroll Specialist)

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Contact our Customer Care and Support Team

“The benefit of not having to manually track hours is a huge savings for us. Our human capital can be utilized on more pressing company objectives to get the maximum return on investment. We have used other solutions that were not as versatile or flexible. This product has worked great for us and we will remain clients.”

Dana Ruimveld, HR Generalist, Cheyenne Petroleum Co.

“I emailed Integrity Data requesting help with a Microsoft Dynamics® GP error. Mike Morris, of the Customer Care team, responded immediately.  Mike was a pleasure to work with and he had me back into the system in no time at all. Thanks so much for your assistance!”

Laura A. Taylor-Baugh, Comptroller, Kids Central, Inc.

“Being new to this ACA process was killing me. Whenever I had questions or problems, I knew I could email and get my problems resolved quickly. Thanks for being so patient with me. The Integrity Cloud Connector works great and freed up so much time for me.”

Jennifer O’Donnell, Payroll Clerk, Refugio Memorial Hospital

“As always, thanks for your time. It was a pleasure to work with you and all of your partners in crime. Thank you Integrity Data; you’ve become one of our ‘partners,’ you’ve helped us immensely with these burdensome tasks; we look forward to working with you in 2016 and beyond.”

Matt Sparhawk, Payroll, Sparkhawk Trucking

“Your support team is exceptional. Keep up the great work, everyone.”

Jim Soltau, Senior Vice President, PICO Enterprises, Inc.

ACA Blogs

Affordable Care Act Requirements Still Enforced, IRS ESRP Letters Continue

May 17th, 2018|0 Comments

The Tax Cuts and Jobs Act signed into law by President Trump in December of 2017 eliminated the penalty associated with the “individual mandate” beginning in January of 2019. At about the same time, the [...]

Affordable Care Act: Do all US employers care?

March 6th, 2018|0 Comments

After a turbulent first year with the new administration in charge, the ACA Employer Mandate still stands and therefore so do all the IRS reporting requirements around it. As the 2017 reporting year comes to [...]

Affordable Care Act in 2018: What do Employers Need to Know?

January 31st, 2018|0 Comments

2017 was a roller coaster year overall – and definitely with regards to the Affordable Care Act: would it stay or would it go? The short answer is: The ACA remained in force for 2017 [...]

HR & Payroll Blogs

What is Holistic Financial Wellness?

May 22nd, 2018|0 Comments

Anxious. Worried. Helpless. Hopeless. These are the words people frequently use to describe their financial situations. Even in the most upbeat company cultures, workers are still stressed out about their personal finances at home. More [...]

Affordable Care Act Requirements Still Enforced, IRS ESRP Letters Continue

May 17th, 2018|0 Comments

The Tax Cuts and Jobs Act signed into law by President Trump in December of 2017 eliminated the penalty associated with the “individual mandate” beginning in January of 2019. At about the same time, the [...]

Financial Wellness Benefits Can Attract Great Employees

May 8th, 2018|0 Comments

It’s a challenge for any company to attract top talent. According to The Society for Human Resource Management (SHRM), nearly seventy percent of HR professionals across industries report challenging recruiting conditions in the current talent [...]