Support and Customer Care

Support and Customer Care 2017-07-19T13:10:02+00:00

What is customer care?

Support and customer care is about helping you maximize your experience with our software and services, making them the perfect fit for your Affordable Care Act (ACA) Compliance and/or Microsoft Dynamics® GP Payroll needs.

We love solving a problem and knowing that at the end of the day, we did our best and made you happy.

It’s about you.

It’s about improving your life by improving your payroll experience.

 

 

Search our Knowledge Base Articles

Some of our customer service options

Contact us if you’ve read the manual and have a few questions about how to apply your system setups with our products.

Schedule a 15-30 minute call with us to discuss how a field may impact the system.

For instance, perhaps you aren’t 100% sure what to enter in the calculation factor or maybe you picked the accrual or lump sum as the leave code type. We can go over each type and how it will interact with your specific setup requirements.

We offer assistance with product upgrades or installations.

We’ll help you find the right tables and fields for SmartList or Import.

Is there something you wish was in the software? Don’t hesitate to contact us. We love to hear new ideas and see if we can put them in a future release or, in some cases, create a new product.

How to reach us

As your software partner, we are available if you have questions or need assistance.

Please contact our product experts by email, available M-F, 8 AM – 5 PM Central.

Email support@integrity-data.com 

Lori Batchelder (ACA Specialist, Scheduler)
Mike Morris (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Gary Schmidt (ACA Specialist)
Keith Schmidt (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Casey Wittenmyer (ACA Specialist)

Not receiving our newsletters? Email Lindy to get on the list!

“I can’t thank you guys enough for all the help on these reports! You all have wonderful customer service and it’s so nice to have contact right away.”

Lindsay Read, Human Resources, Sasnak Management

I would like to take a moment to recognize an outstanding team that you have at Integrity Data. I have worked closely with the Support Team, who were outstanding in their help and quick response whenever help was needed (and that was a lot especially after I picked up the process in the middle). I deeply appreciate their wonderful customer service and knowledge that eased the process and released a lot of stress dealing with a new process and knowing that an immediate help is just an email or even a phone call away. Thank you so much for having such an awesome team!

Nevine Youssef, Accounting and Finance Manager, Care Advantage

“As always, thanks for your time. It was a pleasure to work with you and all of your partners in crime. Thank you Integrity Data; you’ve become one of our ‘partners,’ you’ve helped us immensely with these burdensome tasks; we look forward to working with you in 2016 and beyond.”

Matt Sparhawk, Payroll, Sparkhawk Trucking

“Your support team is exceptional. Keep up the great work, everyone.”

Jim Soltau, Senior Vice President, PICO Enterprises, Inc.

ACA Blogs

Have you received an ACA “love letter” from the IRS?

November 12th, 2017|0 Comments

As stated back in April of this year, the IRS will begin enforcement of the Affordable Care Act (ACA) any day now. They have now published a draft of the soon to be sent Employer [...]

Understanding the ACA Employer Mandate Part 2 (9/10)

November 7th, 2017|0 Comments

(Integrity Data 9 of 10) There has been endless debate surrounding the Affordable Care Act (ACA) and the only certainty about its future is that it is uncertain. Repair, replace, rescind or reconcile, whatever your [...]

Understanding the ACA Employer Mandate Part 1 (8/10)

November 5th, 2017|0 Comments

(Integrity Data 8 of 10) Repeal ACA, replace ACA, repair ACA or just leave it alone? While the lawmakers debate, employers are left with a lot of confusion. As of right now, the ACA, including [...]

HR & Payroll Blogs

GP User Group Summit – The Name Says It All

October 19th, 2017|0 Comments

|| Written by Dan Doolin, Senior Account Executive As we gathered in Nashville last week for the GPUG summit event, I had mentally prepared for another big conference; making certain we have everything for [...]

Alleviating Employee Debt Stress Can Benefit Your Company.

September 12th, 2017|0 Comments

One of your key areas of interest should be how debt stress impacts the work of your employees. In this post, we’ll direct you to some recent research and interesting news articles on the subject. [...]

Another Payroll Mistake? Fix it Fast with These 2 Payroll Processing Solutions

May 9th, 2017|0 Comments

Making and correcting mistakes after processing payroll is often a frustrating, time-consuming process for your payroll team. It happens, probably more often than you’d prefer. Correcting these mistakes doesn’t have to be such a nightmare. [...]