Support and Customer Care

Support and Customer Care 2018-01-09T16:53:48+00:00

What is customer care?

Support and customer care is about helping you maximize your experience with our software and services, making them the perfect fit for your Affordable Care Act (ACA) Compliance and/or Microsoft Dynamics® GP Payroll needs.

We love solving a problem and knowing that at the end of the day, we did our best and made you happy.

It’s about you.

It’s about improving your life by improving your payroll experience.

 

 

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Some of our customer service options

Contact us if you’ve read the manual and have a few questions about how to apply your system setups with our products.

Schedule a 15-30 minute call with us to discuss how a field may impact the system.

For instance, perhaps you aren’t 100% sure what to enter in the calculation factor or maybe you picked the accrual or lump sum as the leave code type. We can go over each type and how it will interact with your specific setup requirements.

We offer assistance with product upgrades or installations.

We’ll help you find the right tables and fields for SmartList or Import.

Is there something you wish was in the software? Don’t hesitate to contact us. We love to hear new ideas and see if we can put them in a future release or, in some cases, create a new product.

How to reach us

As your software partner, we are available if you have questions or need assistance.

Please contact our product experts by email, available M-F, 8 AM – 5 PM Central.

Email support@integrity-data.com 

Lori Batchelder (ACA Specialist, Scheduler)
Mike Morris (ACA, Microsoft Dynamics GP HR and Payroll Specialist)
Gary Schmidt (ACA Specialist)
Keith Schmidt (ACA, Microsoft Dynamics GP HR and Payroll Specialist)

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“I can’t thank you guys enough for all the help on these reports! You all have wonderful customer service and it’s so nice to have contact right away.”

Lindsay Read, Human Resources, Sasnak Management

I would like to take a moment to recognize an outstanding team that you have at Integrity Data. I have worked closely with the Support Team, who were outstanding in their help and quick response whenever help was needed (and that was a lot especially after I picked up the process in the middle). I deeply appreciate their wonderful customer service and knowledge that eased the process and released a lot of stress dealing with a new process and knowing that an immediate help is just an email or even a phone call away. Thank you so much for having such an awesome team!

Nevine Youssef, Accounting and Finance Manager, Care Advantage

“As always, thanks for your time. It was a pleasure to work with you and all of your partners in crime. Thank you Integrity Data; you’ve become one of our ‘partners,’ you’ve helped us immensely with these burdensome tasks; we look forward to working with you in 2016 and beyond.”

Matt Sparhawk, Payroll, Sparkhawk Trucking

“Your support team is exceptional. Keep up the great work, everyone.”

Jim Soltau, Senior Vice President, PICO Enterprises, Inc.

ACA Blogs

IRS Extends 1095-C Reporting Deadline and Good Faith Transition Relief

December 28th, 2017|0 Comments

Right before the holiday weekend, the IRS released Notice 2018-06: a nice last minute holiday gift for employers. Let’s break it down: The due date for providing Forms 1095-C to employees is extended 30 days [...]

Don’t let the new tax plan fool you: ACA employer mandate remains intact

December 26th, 2017|0 Comments

Despite the administration touting that the new Tax Cuts and Jobs Act “essentially” repeals the health law, this is not the case. Let’s separate fact from fiction: Employer Mandate stands Employer obligations remain unchanged. What [...]

ACA employer compliance enforcement: I received letter 226J from the IRS. How do I respond?

December 12th, 2017|0 Comments

The IRS has begun notifying employers of ESRPs (Employer-Shared Responsibility Payments), otherwise known as ACA penalties. The first letters, letter 226J, address penalties associated with the 2015 filing year for forms provided to the IRS [...]

HR & Payroll Blogs

Start Planning Your Transformative Business Goals for 2018

January 17th, 2018|0 Comments

As we start the new year, it’s time to solidify the next set of strategic goals for 2018. Many businesses are talking about initiating or strengthening their digital transformation, and finding innovative ways to drive [...]

Can You Afford To Offer Employee Benefits? Can You Afford Not To?

January 10th, 2018|0 Comments

Small businesses are not legally obligated to offer employees many of the customary benefits provided at larger corporations. While holding back benefits might seem like a great way to control costs, it could cost you [...]

Get Through Year-End with Fewer Issues, Better Productivity

January 2nd, 2018|0 Comments

If you work on a calendar year, you know the next few months are going to get hectic in the payroll department, to say the least. You aren’t alone. Businesses are dealing with holidays and [...]