The Position Description on the Payroll Employees list shows an employee’s prior title instead of the current title from HR.

The HR portal shows the correct, updated position/title for the employee.

No error message is displayed to the payroll user in Payroll NOW when the Position Description fails to update.

Removing and re-adding the position in HR does not change the Position Description in Payroll NOW.

1. In Payroll NOW, use the Search (magnifying glass / Tell Me) icon, type Workers, and open Workers Comp. Code Setup.

2. Review the existing Workers Comp. Codes and check whether the code used on the employee’s position in HR already exists here.

3. If it is missing, choose New and enter the Workers Comp. Code, State, Starting Date, and rate to match the HR system.

4. Complete any other required fields for the code.

5. There is no Save button — move off the row (or close the page) and Business Central saves the record automatically.

6. If the Workers Comp. Code already exists but is incorrect, update the existing record so it matches the code used by HR (it saves automatically when you step off the row).

7. In the HR portal, open the employee’s position record that contains the current title.

8. Confirm the position is associated with the intended Workers Comp. Code.

9. Re-save the position record in HR (edit and save, or trigger a resend) so it sends the updated position to Payroll NOW again.

10. Return to Payroll NOW and open Payroll Employees (Full Payroll Menu > Payroll Processing > Payroll Employees).

11. Locate the employee and verify the Position Description now shows the correct, current title.

Ensure that all Workers’ Compensation Codes used in HR are created and maintained in Payroll NOW to prevent future sync rejections.

If Position Descriptions are not updating for multiple employees, review recent changes to Workers’ Compensation Codes or position configuration in HR.

For more details on how positions and related codes are structured and validated, refer to your Payroll NOW position and Workers’ Compensation Code setup documentation.