Overview

This article explains how to resolve an issue where a payroll batch does not appear in the E-Mail Earnings Statements window in Employee Email Suite (EES) for Microsoft Dynamics GP. By processing the batch in the Create Email Earnings History window, you can make the missing payroll available for email distribution.

Symptoms

• In the E-Mail Earnings Statements window, the current payroll batch does not appear in the upper scrolling list.
• The same employees appear for prior payroll batches, but not for the current batch.
• Email setup is active and the Missing Email list is empty.
• No error messages are displayed when opening or using the E-Mail Earnings Statements window.
• You are unable to email earnings statements for the affected payroll batch.

Cause

The payroll batch has not been selected and processed in the Create Email Earnings History window. Until the batch is processed there, it will not appear in the upper scrolling region of the E-Mail Earnings Statements window, even though the payroll has been processed and other setup is correct.  EES Missing Payroll

Resolution

1. Open the Create Email Earnings History window.
   Use the appropriate navigation path for your environment, for example: HR & Payroll > Utilities > Payroll > Create Email Earnings History.
2. Locate the missing payroll batch by its Audit Control Number.
   In the Create Email Earnings History window, find the row that corresponds to the payroll batch that is not appearing in the E-Mail Earnings Statements window. You may need to scroll extensively, as the list may not be in chronological order.
3. Select the payroll batch to process.
   Check the box on the left side of the row for the missing payroll batch to mark it for processing.
4. Process the selected payroll batch.
   Click Process and wait for the process to complete. Do not close the window or navigate away until processing finishes.
5. Close the Create Email Earnings History window.
   After processing completes, close the Create Email Earnings History window.
6. Open the E-Mail Earnings Statements window.
   Navigate to HRP > Email Earnings > E-Mail Earnings Statements (or your configured menu path) and open the window.
7. Select the payroll batch and send statements.
   In the upper scrolling region, locate and select the payroll batch you just processed. The employees for that batch should now appear so you can continue with your normal process to email earnings statements.

Additional Information

• If you frequently import or generate payroll history for email earnings statements, verify that each new payroll batch is visible and processed in the Create Email Earnings History window before attempting to send emails.
• For environments with many historical payrolls, consider documenting the Audit Control Number conventions used by your organization to make locating specific batches easier.