An I-9 form was completed and saved, but no E-Verify case was created.

The E-Verify status for the employee shows as not submitted or pending.

The user who completed the I-9 did not have an NCS token assigned in their user profile at the time of completion.

1. First, ensure the user’s NCS token has been added to their profile. Navigate to HR >> Setup >> Users, open the user’s record, and verify that the NCS Token field is populated. If it is missing, enter the token and save.

2. Navigate to HR >> Employees and open the employee record for the affected individual.

3. Locate the I-9 section and open the completed I-9 form.

4. In Section 2 of the I-9, change the status to Incomplete. This resets the form so it can be reprocessed.

5. Re-sign Section 2. You can typically use the original signature date if the re-signing is being done to correct a submission issue rather than to change the underlying data.

6. Save the I-9 form.

7. Upon saving, the system should automatically post the I-9 to NCS for E-Verify processing. Monitor the E-Verify status on the employee’s record to confirm the submission was successful.

1. After saving, check the employee’s I-9 record for an updated E-Verify Case Number or submission status.

2. Log in to the E-Verify system (if you have direct access) to confirm the case was created and is being processed.

3. If the submission still does not occur after re-signing, verify the NCS token configuration and check for any connectivity issues with the NCS integration.

E-Verify submissions must occur within three business days of the employee’s start date. If the resubmission is delayed beyond this window, consult your HR compliance team for guidance.

This process does not alter the employee’s I-9 data. It only retriggers the electronic submission to E-Verify.

Ensure all users who complete I-9 forms have valid NCS tokens configured before they begin processing new hires.